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This Privacy Policy governs the manner in which Fineguard Group, which comprise Fineguard Industries Sdn Bhd and its group of companies including subsidiaries and related companies (collectively, “Fineguard”, “us”, “our” or “we”) processes information collected from all individuals who browse, use or access our site at www.fineguard.com.my (the “Site”), and/or individuals who register for an account with Fineguard and use our services (collectively, “Users”, “you”, “your”), pursuant to the statutory requirements of the Personal Data Protection Act 2010 (“PDPA”). We may ‘process’ your Personal Data by collecting, recording, holding, storing, using and/or disclosing it.
1. Personal Data collected by Fineguard
Personal Data refers to any information in our possession from which individuals can be identified, whether from that information or from other information in our possession. We may collect personal data from you in a variety of ways, including but not limited to information which you provide to us when you visit our Site, contact us with inquiries or requests, register for an account on the Site, as well as information collected in the ordinary course of your relationship with us in connection with any activities, services, features or resources we make available on our Site.
You may be asked for personal data as appropriate, such as company name, your name, e-mail address, contact number etc. We may also collect information about you through technology. Such information may include your web browser type, IP address, operating system, domain name, user profiles, geolocation, cookies, technical support records, third-party analytics services etc.
It is necessary for us to collect and process your personal data. If you do not provide us with your personal data, you may not be entitled to or allowed to engage in certain Site related activities or to access our Services, and we will not be able to effectively provide our products and/or services to you or process your personal data for any of the Purposes per section 2 below.
2. How we use your personal data
We may collect and use your personal data for the following purposes (collectively referred to as “Purposes”):
To process, facilitate, administer and/or provide you with our products and/or services
To carry out, manage and/or maintain your relationship with us, your commercial transactions and dealings with us;
To personalise and improve customer experience while using our products and/or services;
To process payments, including providing billing to you, maintaining financial records and facilitating payments of any amount due to us;
To facilitate recruitment process in your job application with us;
To run promotions, contests, surveys or other Site features;
To send Users information which they have agreed to receive about topics we think will be of interest to them;
To send periodic emails to you in connection with our dealings with you;
To send you information and updates pertaining to your order;
To respond to your inquiries, questions, and/or other requests; and
If you have opted-in to our mailing list, you may receive emails that may include company news, updates, related product or service information, etc. If at any time you wish to unsubscribe from receiving future emails, please refer to the instructions to unsubscribe detailed at the bottom of each email.
The list above is not intended to be exhaustive and may be updated from time to time.
Please note that we may also anonymise or aggregate your personal data by excluding information (such as your name) that make the data personally identifiable to you (“Anonymous Information”). This Anonymous Information may be used to improve the performance of our Site or to analyse request and usage patterns so that we may improve our products and/or services or for any related market research purposes, either internally or through third parties.
We will process your personal data in accordance with the PDPA, its applicable regulations, guidelines and/or orders, considering the latest amendments to the foregoing, this Privacy Policy and any privacy terms contained in agreement(s) or terms of use with us.
3. Third Party Links
We may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. You are encouraged to review each of these other website’s privacy policies before disclosing any Personal Data.
4. Disclosure of your Personal Data
We do not sell, trade, or rent your personal data to any other parties. We may give information to our service providers and subcontractors, and to others involved in the services subject to confidentiality obligations.
We may share Anonymous Information not linked to any of your personal data regarding visitors and Users of our Site with our business partners, trusted affiliates and advertisers whether within or outside Malaysia for the Purposes outlined above.
We may disclose personal data release your information when we believe release is appropriate to comply with applicable law, enforce our site policies, or protect Fineguard’s and your rights, property, or safety. We recognise that your information is valuable and we take all reasonable measures to protect your information while it is in our care.
5. Use of Cookies
We may set and use Cookies and other similar technologies on our Site. We do this to help us track your website usage and remember your preferences, to distinguish you from other Users of our Site, to provide you a better experience when you browse our Site, and to improve the Site’s performance and usefulness. The use of cookies and similar technologies is standard across websites and applications through which information is collected about a User’s online activities.
A cookie is a small data file that websites place on your hard drive when you visit a site. A cookie file can contain information such as a user ID that tracks the pages users have visited within that site. The cookies on this are primarily used to recognize that a user has visited the website previously and to track user traffic patterns. We do not correlate this information with data about individual users, nor do we share this information or sell it to any third party.
If you visit our Site when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of Cookies and Other Similar Technologies as described in this website’s Cookie Policy.
6. Opting-out and Unsubscribe
You will be given the opportunity to ‘opt-out’ of having your Personal Data used for purposes not directly related to the services, Website or the purpose at the point where Fineguard asks for your Personal Data. If you change your mind at any time about receiving information from us, you can send us an email message or follow the instructions set out in our email to you to unsubscribe. Please be aware that once we have received your request to unsubscribe, it may take up to fourteen (14) working days for us to process your request and to be reflected in our systems. Therefore, you may still receive marketing materials/communication during this period of time.
7. Your rights
You have the right to request for access to, request for a copy of and request to update or correct your personal data held by us. You also have the right to any time to request us to limit the processing and use of your personal data (for example, requesting us to stop sending you any marketing and promotional materials or contacting you for marketing purposes), subject to our right to rely on any statutory exemptions and/or exceptions to collect, use and disclose your personal data.
To exercise any of these rights, please reach out to [email protected]
By providing your personal data to us, you consent to us processing your personal data in accordance with this Privacy Policy, and you confirm that all personal data provided by you is accurate and complete, and that none of it is misleading or out of date. You will promptly update us in the event of any change to your personal data.
8. Changes to this Privacy Policy
We have the discretion to update this Privacy Policy at any time. When we do, we will notify you of any amendments to this Privacy Policy via announcements on our website or other appropriate means. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that you must review this Privacy Policy periodically and become aware of modifications.